GOLDCORE Business Concepts LLC
Blog: Customer Service - A Way to Weather Today's Economic Storm
WHEN:
Thursday
October 16, 2008
9:00 a.m.-1:00 p.m.
WHERE:
GNFCC Executive Conference Room (Directions)
COST:
$325*
Note: Special pricing for GNFCC & Cumming-Forsyth CC members
Includes a continental breakfast.
To REGISTER, click here
CUSTOMER SERVICE EXCELLENCE:
A Strategic Advantage
(Part of the COMPASS program, a leadership and management development program.)
Click here for full program details.
"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer." Peter Drucker
Truly successful companies always keep in mind that the customer is the most important person in any business and they strive to create not just customer satisfaction, but customer loyalty.
This 1/2 day workshop will cover the following:
Part 2: Discovering Customer Expectations
This workshop module is targeted toward anyone who wants to take his or her customer service skills, whether serving external or internal customers, to the next level. It is designed to help participants develop an understanding of customer service as a strategic business advantage.
High-performance organizations of the 21st century emphasize the importance of: