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How to Create
Exceptional Customer Service:
A Strategic Advantage in Today's Economy
In today's competitive, and now economically challenging, environment often the one thing that sets a business apart is Customer Service. Yet a majority of consumers feel Customer Service is at an all time low.
Everyone in today's organizations needs to be Customer Service oriented, even those people who never come in direct contact with the company's customers.
This interactive workshop is designed to introduce the essential knowledge and skills that enable you to provide customer service that gives your organization a strategic advantage. It is also designed to motivate you to create and commit to a personal vision of providing exceptional customer service.
In this session you will:
- Define a vision of customer service.
- Learn about the impact of change in the global marketplace.
- Explore the concept of customer expectations and customer alignment.
- Learn the difference between customer satisfaction vs customer loyalty.
- Learn about the moments of truth for your customer.
- Learn communication skills for handling difficult situations.
- Write an action plan.